How payments for job posting plans and recruitment services are handled.
This Refund Policy governs all payments made by employers, companies, organisations, or entities ("Client") for services offered by Sarwin HR Solutions ("Agency") through its recruitment platform, including job posting plans and related services. By purchasing, subscribing to, or using any paid service, the Client agrees to be bound by this Policy.
All payments made towards job posting plans, subscriptions, or recruitment services are strictly non-refundable. Once a plan is purchased, activated, or accessed, the Client is not entitled to any refund, cancellation, or reversal of payment under any circumstances.
Our fees are charged solely for providing access to the recruitment platform — including job post visibility, candidate access, and hiring tools. These charges are based on the usage and availability of the platform, not on the outcome, success rate, or number of hires made.
Once payment is successful, the selected plan is activated as per the duration and features specified, including job post limits, visibility period, and access scope. Failure to fully utilise a plan within its validity period does not entitle the Client to a refund, extension, or compensation.
We do not guarantee candidate selection, interview success, or hiring completion. Our platform provides tools and access to candidates; recruitment outcomes depend entirely on the Client's own requirements, processes, and decisions. A lack of desired results is not grounds for a refund.
If a payment is verified as duplicated, or a technical error results in multiple charges for the same service, we may, at our sole discretion, review the transaction and process an adjustment or credit. Such cases must be reported within 24 hours of the transaction, with valid proof.
Purchased plans and their associated benefits are non-transferable and cannot be reassigned, resold, or exchanged for any other service or monetary value.
This Policy is governed by and interpreted in accordance with the laws of India. Any disputes arising out of or in connection with this Policy are subject to the exclusive jurisdiction of the competent courts.
We reserve the right to amend, revise, or update this Refund Policy at any time without prior notice. The updated Policy takes effect immediately upon publication on this page. By purchasing any plan shown in our pricing, the Client confirms they have read, understood, and agreed to this Refund Policy in full.